FAQS

WHAT IS GELATO?

Gelato is the Italian word for ice cream. Although it may seem similar to ice cream, gelato has an entirely different origin and production process. Talenti gelato is particularly special because we make it from scratch with the finest ingredients from around the world, and use an old world process that involves slow cooking our ingredients and making our gelato in smaller batches than most other ice cream in the US is made. To learn more about how Talenti is crafted, watch our video here. Talenti is, clearly, gelato the way it was intended to be made.

WHAT ARE THE DIFFERENCES BETWEEN GELATO AND ICE CREAM?

Gelato contains less air than regular ice cream, so it is intensely flavorful and has a smooth, velvety texture. Gelato is often lower in fat compared to regular ice cream, as it contains more milk and less cream. Learn more about the differences in our Gelato vs. Ice Cream vs. Sorbetto article.

WHAT IS SORBETTO?

Sorbetto is the Italian word for sorbet and is 100% dairy-free because it’s made with water, sugar and oftentimes includes fruit, fruit juice and/or fruit puree. Talenti’s Sorbettos are uniquely crafted to contain more of the good stuff like fresh fruit to create a rich, smooth, velvety texture – it’s almost hard to believe they’re 100% dairy-free.

DO YOU HAVE ANY DAIRY-FREE PRODUCTS?

Yes! All of our sorbettos are dairy-free. We think you’ll love our classics like Alphonso Mango or Roman Raspberry and if you’re looking for an extra decadent treat, check out our Peanut Butter Fudge and Cold Brew Coffee Sorbetto. Learn more about our Dairy-free sorbettos here.

WHICH TALENTI PRODUCTS ARE GLUTEN-FREE?

You’re in luck. Most of our products are gluten-free. Just check the nutritional panel on your pint or quart, or go to the gluten-free section on our website to see all of our gluten-free options.

IS TALENTI NON-GMO?

We take great pride in using non-GMO sourced ingredients in our products. If you’d like to learn more about how we define non-GMO sourced ingredients, click here talenti. Or visit the Unilever policy page given here (PDF 34.2 KB).

DO TALENTI PRODUCTS CONTAIN HIGH-FRUCTOSE CORN SYRUP?

Absolutely not! We believe in making gelato and sorbetto without high-fructose corn syrup. Sometimes it’s what’s not in our pints that make them Clearly Talenti.

DOES TALENTI USE MILK THAT IS FREE OF ADDED HORMONES AND ANTIBIOTICS?

We love our cows, and we love the people who eat what our cows make, so we make sure all of the dairy products used in Talenti are rBGH-free and sourced from humane farms.

ARE THE MILK, CREAM AND EGGS PASTEURIZED IN TALENTI PRODUCTS?

Yes, any individual ingredients we use like milk, cream and eggs are pasteurized, as is the final product that’s on your spoon. Products are pasteurized in the beginning stages of production and are safe for everyone to enjoy.

I KEEP KOSHER. WHAT TALENTI FLAVORS ARE FOR ME?

You’ve come to the right place. All Talenti products are OU-D kosher.

WHY DOES TALENTI USE PALM OIL?

Palm oil is not a key ingredient in our gelato, but we sometimes use chunks or pieces (such as baked goods) that are made with palm oil sourced from Indonesia or Malaysia. Our parent company, Unilever, is committed to providing a greater level of detail and transparency as to where the palm oil contained in our products is sourced and who supplies it. Our goal is to eliminate deforestation from our supply chains and reach 100% physically certified sustainable palm oil by 2019. Read more about the Unilever palm oil policy given here.

HOW DOES TALENTI DISCLOSE ANY POTENTIAL ALLERGENS?

When creating our products, customer safety is our first and foremost priority. We do all we can to ensure no customer is affected by the six allergens we use in our plant – soy, tree nuts, peanuts, wheat, milk and eggs – however, we do not have separate production lines for our flavors containing these allergens. As such, Talenti follows a very rigorous Allergen Quality Control Plan for the storage and handling of these allergens to ensure that our product contains no unlabeled allergens.

WHAT IS THE PURPOSE OF DEXTROSE IN TALENTI?

Dextrose keeps your gelato cold and smooth. Our gelatos contain non-GMO sourced dextrose derived from corn to lower the freezing point and to maintain the smooth velvety texture of our gelato during transport from our gelato factory to your local store.

WHAT ARE THE “NATURAL FLAVORS” IN TALENTI PRODUCTS?

Most of the natural flavors included in Talenti products are comprised of ingredients such as fruit juices, fruit concentrates, essential oils, and extracts, but they vary by flavor. Most of the exact ingredients are considered to be proprietary information by our vendor-partners, but meet the FDA’s definition of natural flavor which contain no allergens or unnatural ingredients. If any allergens are present, it will be labeled in the ingredient statement on the product.

THE DOUBLE DARK CHOCOLATE FLAVOR LISTS VERMOUTH AS AN INGREDIENT. DOES THIS MEAN IT HAS ALCOHOL IN IT?

We do add vermouth to this flavor, but the alcohol is cooked off during the pasteurization process. The result is a sophisticated dark chocolate flavor with a hint of vermouth; one that doesn’t require an ID to eat.

WHY HAS THE NAME OF TALENTI VANILLA BEAN GELATO CHANGED OVER THE PAST FEW YEARS?

As devout fans have noticed, we have changed the name of our Vanilla Bean gelato over the past few years as our ingredient sourcing has changed. We started with Tahitian vanilla beans and are currently using Madagascan vanilla beans, which have a more bourbon-y flavor that we are obsessed with!

MY TALENTI HAD AN ODD GRAINY OR ICY TEXTURE AS THOUGH IT WAS FREEZER BURNT. WHAT CAUSED THAT?

Sometimes, during distribution or in the store, a pint may have a chance to thaw and then refreeze, causing its ingredients to separate, become gritty, or develop freezer burn and ice crystals. While we maintain strict temperature control of the products, once it leaves our facility we do not have control over the care of how the product is handled.

ARE TALENTI JARS RECYCLABLE?

Absolutely! Talenti’s jars are fully recyclable – just be sure to rinse the jar and screw the lid on first. We also recommend reusing your Talenti jar before recycling just remember that the jars are not microwave or dishwasher safe! #Pintcycling

HOW CAN I REUSE MY TALENTI JARS? ARE THE PINTS AND QUARTS BPA-FREE?

YES, of course! Not only is your Talenti jar re-usable it is also BPA-free! For ideas on how you can reuse your Talenti jar, check out our Instagram page. We encourage you to post your #Pintcycling ideas on Instagram, we love seeing the creative ways our fans are reusing our jars long after the gelato is gone. Please note that Talenti jars are not microwave or dishwasher safe. #Pintcycling

CAN TALENTI BE PURCHASED OUTSIDE OF THE USA?

We’re focused on achieving full distribution in the U.S. right now, but we are starting to leave footprints elsewhere. We recently launched in Australia! As for other countries, stay tuned…

WHERE CAN I FIND TALENTI?

Check our store locator to search by flavor and by zip code!

I CAN’T FIND A FLAVOR, WHAT DO I DO?

Try our store locator to find the nearest retailer carrying your favorite flavor. You can expand the search radius or try other nearby zip codes if you can’t find it nearby. And if that doesn’t work, hand this form (PDF 66.8 KB) to the frozen food manager at your retailer, and ask him/her to order the flavor you’re looking for! Of course, we are also happy to help if you want to email us at comments@talentigelato.com.

WHAT ARE THE SEASONAL FLAVORS AND WHEN ARE THEY AVAILABLE?

We have four seasonal flavors: Pumpkin Pie, Old World Eggnog, Peppermint Bark and Vanilla Chai. They are available only from September – December each year. Please note that availability of each flavor may vary by store. You can use our product locator to find the closest seasonal pint to you.

WHEN ARE ROTATIONAL FLAVORS AVAILABLE?

Our rotational flavors are part of our special batch recipes, which means they have limited availability in stores. When it’s sold out, a new flavor will replace it. Typically you can find our three rotational flavors on the following schedule: Almond Butter & Honey (Jan – April), Key Lime Pie (May – Aug) and Caramel Apple Pie (Sept – Dec). Please note that availability of each flavor may vary by store and sometimes, if you get lucky, you may find one of the rotational flavors outside of its availability window!

WHAT DOES USDA CERTIFICATION MEAN?

The USDA has a set of standards that any product must meet in order to be considered USDA Organic certified. We’ve used a third party called International Certifications Inc., which is a USDA-accredited third party to verify that our 4 organic SKUs meet the requirements outlined by the USDA. Our organic products are non-GMO, made with at least 95% certified organic ingredients. You can learn more about USDA Organic Certification here.

WHY DID THE SERVING SIZE CHANGE? WHY ARE THERE MORE CALORIES PER SERVING?

In 2016, the FDA announced an increase in serving size requirements from ½ cup to 2/3 cup. Because the amount of gelato in one serving size has increased, each serving size has more calories than before.

WHAT IS THE CAFFEINE CONTENT OF TALENTI’S COLD BREW COFFEE SORBETTO AND COFFEE CHOCOLATE CHIP GELATO?

Compared to a cup of coffee or a can of soda, our coffee inspired gelatos contain very little caffeine. Our Cold Brew Sorbetto contains between 39-84 mg per 2/3 cup serving, our Coffee Chocolate Chip Gelato contains between 43-91 mg per 2/3 cup serving, and our Coffee Cookie Crumble Gelato Layers contains between 14-29 mg per 2/3 cup serving.

I NOTICED MY TALENTI PINT NO LONGER HAS A PLASTIC SEAL AROUND THE LID.IS THIS NORMAL?

Starting in January 2019, Talenti removed the non-recyclable plastic bands around the lids of our products. This is an initiative that will reduce waste sent to the landfill, which is in accordance with Unilever’s Sustainable Living Plan goals. The product inside is the same with or without the plastic band, however, we’ve heard your feedback and we are in the process of exploring alternative bands, so stay tuned!

In the meantime, all of our manufacturing and packaging operations are conducted in accordance with the Food and Drug (FDA) requirements and all products are inspected throughout the manufacturing and filling processes, and securely stored and transported to ensure they reach consumers safely, and in optimal condition.

If you suspect product tampering, please take note of the date code stamped at the bottom of the package, throw the product away, and call us at 1-800-298-4020.

IS THERE CAFFEINE IN TALENTI’S ORGANIC GINGER MATCHA?

Our Organic Ginger Matcha gelato has 12.59mg of caffeine per 2/3 cup serving.

WHY DID YOU CHANGE THE NAME OF SICILIAN PISTACHIO TO PACIFIC COAST PISTACHIO?

Starting in February 2020, we started sourcing our pistachios from California instead of Sicily and updated the name to reflect the change. We always look for the best ingredients for our gelato, and while we loved our Sicilian pistachios, they would often get delayed in transit to our factory in the U.S., causing delays in our production that led to delays in getting our gelato in stores and to you!

WHERE DID MY FAVORITE FLAVOR GO?

We have retired a few beloved flavors including: Almond Butter & Honey Gelato, Banana Chocolate Swirl Gelato, Banana Swirl Pops, Black Cherry Gelato, Black Raspberry Pops, Blood Orange Sorbetto, Caribbean Coconut Pops, Chocolate Caramel Blondie Gelato, Chocolate Chip Gelato, Chocolate Sorbetto, Cinnamon Peach Biscuit Gelato, Coffee Pops, Coffee Toffee Gelato, Double Dark Chocolate Pops, German Chocolate Cake Gelato, Less Sugar Chocolate Fudge Swirl Gelato, Less Sugar Lemon Bar Gelato, Less Sugar Mint Cookie Crunch Gelato, Less Sugar Vanilla Cinnamon Gelato, Mediterranean Mint Pops, Oatmeal Raisin Cookie Gelato, Peanut Butter Pretzel Gelato, Raspberries & Cream Gelato, Salted Peanut Caramel Gelato, Sea Salt Caramel Pops, Simply Strawberry Gelato, Tahitian Vanilla Bean, Tiramisu Gelato, Toasted Almond Gelato, Vanilla Chai Gelato, Wild Blackberry Gelato.